Vacature Solution Support Specialist (Logistics Applications) in Breda

• Breda
• et1
• Geen
• Financieel / accountancy

Vacature omschrijving

Solution Support Specialist (Logistics Applications)

This is NewCold
NewCold is service provider in cold chain logistics with a focus on the development and operation of large, highly automated cold stores. NewCold strives to be crucial in the cold chain of leading food companies, by offering advanced logistic services worldwide. We use latest technology that empowers our people, to handle food responsibly and guarantee food safety in a sustainable way. We challenge the industry, believe in long-term partnerships, and deliver solid investment opportunities that enable next generation logistic solutions.

NewCold is one of the fastest growing companies in cold chain logistics. We are expanding our teams to support this growth. More information on NewCold can be found on www.newcold.com and our social media.

About the vacancy:

The Solution Support Specialist (Logistics Applications) at NewCold is responsible for providing exceptional support, in collaboration with her or his team, to users and customers regarding the usage of our Logistics Software Solutions. This role is crucial to ensuring smooth daily operations and enhancing user and customer satisfaction through effective issue resolution and proactive communication.

What will you do?

• Technical Support: Serve as the secondary technical contact for our users and customers, analyzing issues and problems.
• Coordination: Work closely with team members, users, customers, software developers, and third-party suppliers to manage, analyze, and resolve issues efficiently.
• Communication: Proactively inform stakeholders, users, and customers about current problems and their status.
• Knowledge Management: Participate in building and continuously updating and maintaining an (Artificial Intelligence) knowledge base, including documentation, wikis, and blogs.
• Team Collaboration: Participate in agile standups with the Multi-Continental Support team to update and stay updated on ongoing projects and issues.
• Team Training: Train the Global Customer Support team in analyzing, in both a proactive and retroactive manner, several Logistics Software Solutions such as our WMS systems, Yard & Gate management software, Customer Service Portals, Integrations, and Data Analytics.
• Team Continuity: Be a counterpart for the Product Manager Global Customer Support in both Europe and North America, building a long-term vision for the Support team.

Who are we looking for?

You have:

• Education: Bachelor's Degree (required)
• Experience: 5-8 years in a related field
• Strong logistics knowledge, preferably in an international environment
• Experience with WMS implementations
• Experience with Agile methodologies
• Highly proficient in spoken and written English (any other European is a plus)
• Strong analytical skills and the ability to explain to both the Support and Development team
• Evaluating Problems: Analyse issues comprehensively to identify root causes
• Structuring Tasks: Organize and prioritize tasks and projects effectively
• Showing Resilience: Demonstrate persistence and adaptability in challenging situations
• Focusing on Users & Customers: Maintain a user- and customer-centric approach in all interactions and support activities

Are you up for the job?
If you are interested in this vacancy and would like to apply, please make sure that you leave your CV in English. Suitable candidates will be invited for a first interview with the hiring manager. A second interview will follow with a wider group of NewCold team members.

Why would you want to work for NewCold?
With the prospect of many new construction projects all over the world in the very near future, NewCold offers the opportunity to join a young but powerful company in the field of logistic services. We have the ambition and the potential to rapidly become the market leader in the field of modern and automated cold storage with additional supply chain services such as transport and distribution. Although our proposition comprises an attractive benefits and compensation package, the (international) scope and impact of the position may appeal to you even more.

Can we welcome you on board as our new Solution Support Specialist (Logistics Applications) and help continue our successful growth?