Vacature omschrijving
At our large hotel and event venue in Amsterdam, the high level of service comes first. You are the first contact of our guests. Therefore, you make sure they feel welcome and look forward to their stay with us. At Mövenpick we make mome...
Organisation
Mövenpick Hotel Amsterdam City Centre opende haar deuren in september 2006. Het hotel is gelegen aan het 'IJ' tussen de Passengers Terminal en het "Muziekgebouw". Mövenpick Hotel Amsterdam is een modern 4 sterren hotel en biedt 408 luxe gastenkamers en 1000m2 Conferentieruimte verdeeld over 11 state of the art banquetzalen in het hotel. Onze gasten hebben ook toegang tot de Fitness & Wellness. Andere faciliteiten in het hotel zijn het restaurant dat plaats biedt aan 250 personen, een bar en roomservice. Mövenpick Hotel Amsterdam is een partner van IJvenues. Ga voor meer informatie naar Mövenpick Hotel Amsterdam City Centre (movenpick.com) & IJvenues.com.
Mövenpick Hotels & Resorts is in 2018 overgenomen door Accor als een perfecte fit om hun aanbod van upscale merken uit te breiden. Sinds Movenpick in 1973 in Zwitserland werd opgericht, heeft het merk zijn internationale aanwezigheid uitgebreid en heeft het vandaag 20.000-plus kamers in meer dan 100 Mövenpick-hotels in Afrika, Azië, Europa en het Midden-Oosten. Ga voor meer informatie naar Accor.com
Bij Mövenpick "We make moments" voor onze gasten, maar vinden we het net zo belangrijk om ook mooie momenten te creëren voor onze medewerkers. We luisteren naar hen, betrekken hen erbij en waarderen hen, dit alles om samen een aangename werkomgeving te creëren.
De Mövenpick Hotels in Nederland zijn eigendom van de HR Group, een van de grootste en snelst groeiende hotelketens in Duitsland. Hun hotelportfolio is breed gediversifieerd, van zakenhotels in de buurt van beurzen en luchthavens, tot centraal gelegen stadshotels of hotels en resorts in toonaangevende vrijetijdsbestemmingen. Het omvat een portefeuille van meer dan 9500 hotelkamers in Duitsland, Zwitserland, Nederland, Polen en Spanje een minerale bron, twee drankenleveranciers en verschillende online winkels, alsmede dienstverlening in IT en Vastgoed. Meer informatie is te vinden op hrg-hotels.de
Job Description
At our large hotel and event venue in Amsterdam, the high level of service comes first. You are the first contact of our guests. Therefore, you make sure they feel welcome and look forward to their stay with us. At Mövenpick we make moments, do you?
Be Limitless
You thrive on tailoring room experiences to guests' needs at our hotel. As a Reservations and Revenue Trainee, you will undergo training to develop the skills and knowledge required to effectively manage reservations and optimize revenue, focusing on reservation systems, pricing strategies, and revenue management techniques. Managing requests from start to finish is your asset – from reservations to understanding preferences, engaging in meaningful conversations, and ensuring seamless coordination of all related details. Your meticulous notes in the system guarantee the front desk have precise instructions. There's no limit to your capabilities. In addition, you will be:
- available MBO or HBO student for a minimum of 20 weeks, 5 days a week;
- confirming and inputting room reservations meticulously into our reservations system;
- managing a variety of tasks, from handling incoming phone calls and internet bookings to responding to emails promptly;
- taking charge of daily tasks, such as checking arrivals and reservations based on rate, market segment, payment method, notes, and traces;
- collaborating with the revenue management team to implement strategies to maximize revenue and occupancy;
- assisting Revenue Management Team with daily reporting, data collection and meeting preparation.
Proud to present
Mövenpick: the place to enjoy life. Inside, we create a space for our guests to enjoy by relaxing at the bar with a delicious cocktail or a creamy cappuccino. In our restaurants, you can discover the most delicious special dishes. We are originally from Switzerland, and we carry this luxurious gastronomic hospitality with us. ‘Enjoying life to the fullest.' That is our mantra for our guests, but also for you as an employee.
And you provide that experience with an international team of seven colleagues in our beautiful 4-star hotel located in Amsterdam overlooking the river IJ. With a beautiful atmosphere in our team, we help each other during busy moments so everything runs smoothly. You will work in a hotel that works together with the Passenger Terminal Amsterdam, a total combined conference space of over 1900 m2, including 11 modern and spacious conference and directors' rooms. Through the emergence of ijVENUES, Amsterdam's new exhibition centre, everything only becomes bigger and better. On a lovely, sunny day, you can choose between a 10-minute walk or a 5-minute cycle ride from the central station. Or you can hop on the tram from the other side of our hotel. In short: we have it all.
“'Our reservation team doesn't just book rooms; we create the stage for unforgettable moments." – Reservations supervisor Mövenpick
Don't work. Do what you love instead
Guest satisfaction is your full focus. For you, every request is different and unique. You take all requests seriously and find out the guest's needs. And your humour? You make good use of that when the situation calls for it. We enjoy having fun with our guests. You must have:
- positive attitude and a sincere passion for delivering outstanding customer service;
- team player mindset, dedicated to fostering a positive and collaborative work environment;
- proficiency in both written and spoken English; knowledge of Dutch is an added advantage;
We offer
Of course, we want you to have an optimal experience at Mövenpick. That is why we are offering:
- a trainee allowance of €750,- per month (including study- and travel allowance);
- 38-hours work week;
- a night-shift allowance of 20% and a Sunday allowance of 5%;
- national and international opportunities for growth, for instance towards the role of Reservations agent and crosstraining and training opportunities;
- a uniform, laundry service and meals;
- discounts on rooms, food and drink at Mövenpick Hotels & Resorts, Accor & HR-Group hotels;
- recruitment bonus for a new colleague;
- 50% F&B discount at various hotels in Amsterdam with the F&B discount card;
- various staff outings.
This is the right time to say yes
You see it as a challenge to put a smile on the face of all guests visiting our hotel? Then do not hesitate any longer: send us your motivation letter and CV, or if you have any questions you can contact the HR Office via (klik op de solliciteer button) or by phone at +31 (0)20 519 1222.
If it is a match, you will be interviewed by a member of the HR department and Revenue Manager. Are you ready?
Job Requirements
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Salary and Benefits
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Ref.nr.:163342-UZP-NL-FPC-251109 - RT175331462