Are you enthusiastic and dedicated to exceeding guest expectations?Then we are looking for you!At Quentin Hotels we try to create extraordinary experiences for our guests. We are looking for a motivated Reservations Agent who can hel...
Organisation
Quentin hotels wants to provide everyone with the opportunity to explore the cities we know and love. Therefore we have a collection of unique hotels located in the city centers of Amsterdam, Berlin, and Prague. Once upon a time, we started as a small city center hotel. Now several years and a few hotels later our core has not changed. Each of our venues has a unique character, style, and story. No room is the same and all hotels are in interesting buildings, conform to the city they are in. In order to make sure we can provide everyone with the opportunity to explore the cities we know and love. Our team can give you great tips that only locals would know. Looking for some wining, dining, shopping, or culture, we are here to help! Providing you with tickets, transportation, bikes, or bookings.
Job Description
Are you enthusiastic and dedicated to exceeding guest expectations?Then we are looking for you!At Quentin Hotels we try to create extraordinary experiences for our guests. We are looking for a motivated Reservations Agent who can help us achieve our goals.As a Reservations Agent, you (together with your team) are responsible for 11 hotels in Amsterdam, Berlin, Barcelona, and Prague.
Some of your tasks are...
- Processing corporate and private reservations by email and phone
- Processing cancellations and modifications
- Communicating reservation details to the Front Desk
- Assisting the Front Desk when required
- Implementing hotel policies
Job Requirements
What do we expect from you?
- You are fluent in English and German (any additional languages are a big advantage)
- Good communicative skills
- A minimum of 1 year of relevant experience
Salary and Benefits
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Ref.nr.:124956-UZP-NL-FPC-111115 - RT174421089