Operations Manager @ Via AmsterdamAs the Operations Manager at Via Amsterdam, you will play a crucial role in ensuring a smooth and efficient hotel operation. You will be responsible for overseeing all aspects of ...
Organisation
Via Amsterdam places great emphasis on design and functionality, bringing together the latest technology, service and affordability. The hotel and hostel has 200 bedrooms and 938 beds. All bedrooms are equipped with ensuite facilities and state of the art technology, USB points, high-speed WIFI internet connections, individual lights, ventilation and locker/storage facilities.
Via is a live/work/play concept with offering a great range of rooms from twin/double ensuite rooms all the way to 8 bed dorms and a Penthouse Suite. All rooms are fitted with bathrooms and showers, as well as good storage space and high speed internet.
Our public spaces is where it all happens! Via Amsterdam offers a great range of all-day dinning, cafeteria, bar, terrace, restaurant, cinema room and chill-out zone. High speed internet access is provided throughout all areas of the hotel. Lots of parking space is available, as well as bike rentals. With the above being only minutes away from Central Amsterdam and Schiphol Airport, Via Amsterdam is truly the latest word in Youth Accommodation. Our aspiration is to grow the brand and expand with the Via brand to every major city in Europe and all around the World.
Job Description
Operations Manager @ Via AmsterdamAs the Operations Manager at Via Amsterdam, you will play a crucial role in ensuring a smooth and efficient hotel operation. You will be responsible for overseeing all aspects of daily operations, including staff management, guest satisfaction, and facility management. With close to a 1000 beds in various room categories, a restaurant & bar, game area, cinema room and more, we operate in the larger segment of youth hotels. In this role, you will lead a team of dedicated staff members, providing guidance and support to ensure exceptional guest experiences - the Via way. You are the main point of contact for the Head of Departments of Housekeeping, Front Office (incl. Duty Managers), Bar & Restaurant, Kitchen, and Maintenance. You will be responsible for hiring, training, and scheduling staff, as well as conducting performance evaluations and addressing any performance issues that may arise. Additionally, you will be responsible for maintaining high standards of cleanliness and safety throughout the hotel. You will oversee the maintenance and repair of facilities, ensuring that any issues are addressed promptly and efficiently. You will also support the team in managing guest relations and ensuring a positive experience for all guests.
Job Requirements
You'll be a great fit if you bring a few of the below with you:
- You possess great people skills. You understand that our team members are our biggest assets. You know how to motivate people and enjoy sharing knowledge & growing people.
- Ability to effectively manage a large team (80+ staff members) and prioritize tasks to meet operational goals.
- A flexible attitude, with a hands-on approach. It's in our Via DNA to provide supportive leadership and to be present.
- Excellent communication and problem-solving skills.
- Around 1-2 years working experience in a similar role in a smaller hotel operation or experience as an Assistant Operations Manager in a larger hotel operation.
- Proficient in English, both verbal and in writing. Dutch is a strong plus.
What we offer:
- A dynamic working environment with a fun, young and vibrant atmosphere and colleagues from all over the world.
- Quarterly team events such as a summer BBQ, sports event, Christmas party etc.
- A good and competitive compensation (salary scale 10 of the hospitality CLA) and other benefits such as F&B discounts and staff rates.
- Opportunities to grow within your role and, if this is something you're up to, grow within the company. This next step in your career gets you access to our Via Academy, which is filled with tons of exciting learning and development opportunities.
Our mission possibleWe are a fast-growing multi-brand company. At all of our brands we aim to be far from the same-same. We want to help our guests travel, meet and work differently and discover life in creative new ways. A life that is a journey of discovery. We are not just a place to stay or work, we are a community and we need you to help us build this community where diversity, excitement and fun are the key components. Our mission is to create an affordable place where people can connect and have buzzing experiences.Get ready to apply!Having fun, connecting with like-minded people and making memories - that's what matters to us. Preferably, in a not so standard way. We're like the McCallaster "family" - a bit dysfunctional, sometimes messy, but we care for each other and always stick together. If this fits you, then don't wait and hit that apply button. We can't wait to hear from you!
Salary and Benefits
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Ref.nr.:154977-UZP-NL-FPC-271114 - RT175470546