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Are You Our New Night Auditor / Night Receptionist?We are seeking a dedicated Night Auditor / Night Receptionist to ensure our guests have a seamless and enjoyable stay, even during the late hours. If you are detail-oriente...
Organisation
Op 30 december 2010 opende het Holiday Inn Express Amsterdam – Schiphol haar deuren. Het hotel heeft 112 hotelkamers, een inclusief continentaal ontbijt, 24/7 Marketplace, loungebar én diner. De locatie van het hotel is ideaal te bereiken aangezien het treinstation van Hoofddorp op 10 minuten loopafstand ligt. Vanaf Hoofddorp station sta je binnen 4 minuten op Schiphol, of ben je binnen 20 minuten op Centraal Station Amsterdam. Bij Holiday Inn Express Amsterdam - Schiphol werken we met een jong en dynamisch team, waar regelmatig leuke uitjes en feestjes worden georganiseerd vanuit onze overkoepelende organisatie, The Vincent Hotel Group. The Vincent Hotel Group beschikt over 11 hotels en een Support Office, dit biedt jou de mogelijkheid om ook andere hotels te ontdekken of een functie te bemachtigen op het Support Office.
Werken voor Holiday Inn Express biedt vele voordelen aangezien het een Intercontental Hotel Group brand (IHG) is. IHG heeft een groot portfolio met diverse en unieke brands over de hele wereld. In totaal bevat het portfolio van IHG meer dan 5500 hotels in bijna 100 landen! Als IHG-er krijg je bij al deze hotels korting bij het boeken van hotelkamers! IHG streeft ernaar om het beste uit haar medewerkers te halen. Binnen IHG krijg je genoeg ruimte om jezelf te zijn en jezelf te ontwikkelen. Het werken voor zo'n grote hotelketen biedt jou genoeg kansen en uitdagingen om jezelf te ontplooien tot de persoon die jij wilt zijn!
Job Description
Are You Our New Night Auditor / Night Receptionist?We are seeking a dedicated Night Auditor / Night Receptionist to ensure our guests have a seamless and enjoyable stay, even during the late hours. If you are detail-oriented, thrive in a night time environment, and are ready to take full responsibility for the hotel during your shift, we want you on our team!This role offers a balanced mix of night and day shifts, with an even 50/50 split. While night shifts will be a key part of your schedule, you'll also work during the day, bringing variety to your role.Job DescriptionAs a Night Auditor / Night Receptionist, you are a key figure in the Rooms department, overseeing operations during the night while ensuring a smooth and enjoyable experience for our guests. You will manage all reservations and guest arrivals with a welcoming smile, while maintaining high-quality standards.This role involves a mix of night shifts and day shifts, offering a 50/50 split. While night shifts are central to your responsibilities, you'll also have the opportunity to work during the day, providing variety in your routine.During the night, you will provide exceptional service at the reception, assist guests at the bar, and help prepare breakfast for the morning shift. You will also ensure the hotel remains clean and organized, making sure everything is ready for the day ahead.Flexibility is key as you may occasionally be asked to cover evening shifts when needed, playing an active role in both night and day operations to help maintain a seamless guest experience around the clock.You will report directly to the Front Office Manager.ResponsibilitiesAs a Night Auditor / Night Receptionist, your tasks will include:
- Welcoming guests and handling check-ins and check-outs
- Providing excellent service to our guests, including wake-up calls, laundry services, and providing general and tourist information, information about public transport and restaurants
- Handling questions and complaints
- Handle various administrative tasks, such as answering emails from guests or travel agents, checking reservations and sending invoices
- Processing payments and handing over the cash register at the end of your shift
- Preparing end-of-day reports
- Serving drinks at the bar
- Preparing the basics for the next day's breakfast
Job Requirements
Who Are We Looking For?
- Minimum MBO work and thinking level, preferably with a completed tourism-related education.
- You thrive in night time work but are also flexible and willing to assist with day or evening shifts when required.
- You can work independently and are confident in making decisions while being fully responsible for the hotel during your shift.
- You are service-oriented, always going the extra mile to make guests feel at home.
- You have a good sense of humor and genuinely enjoy your job.
- You have a strong command of Dutch and/or English (additional languages are a plus).
- You are organized and precise, particularly when handling administrative tasks.
- You remain calm and professional under pressure and can handle stressful situations with ease.
- Experience in a similar hotel or role is a plus, but if you're new to the industry, we'll teach you everything you need to know!
- Living near the hotel is preferred.
Additionally, you:
- Have a professional appearance and represent the hotel well.
- Are proactive and flexible, always ready to take initiative.
- Are guest- and service-oriented, as providing excellent service is second nature to you.
- Speak a second foreign language (preferred).
- Enjoy engaging with guests and creating a welcoming atmosphere.
Who Are We?Holiday Inn Express Amsterdam – Schiphol opened on December 30, 2010, with 112 hotel rooms. The hotel is conveniently located within a 10-minute walk from Hoofddorp train station, providing easy access to Schiphol Airport (4 minutes by train) and Amsterdam Central Station (20 minutes by direct connection). Guests can reach the Rijksmuseum, Van Gogh Museum, and Dam Square in no time. On-site parking is also available.Growth within the organization is possible for those who show the right mindset. The Holiday Inn Express Amsterdam - Schiphol is part of The Vincent Hotel Group (TVHG), which operates 11 hotels and a support office.What Do We Offer?
- A young and dynamic work environment where every day brings new opportunities.
- Growth opportunities within both the support office and various TVHG hotels.
- Access to the TVHG Training Academy, offering tailored training to help you excel in your role and advance your career.
- Competitive salary based on the hospitality collective labor agreement (scale 5) + 8% vacation pay.
- Generous night shift allowance (above the standard 10% from the collective labor agreement).
- Travel allowance and free parking
- Room for personal initiative and the opportunity to contribute to the team's success.
- Discounts at over 6,000 IHG hotels worldwide.
- Discounts on health insurance and fitness memberships.
Do You See a Match?If you're ready to take on this exciting role and make a difference in our guests' overnight experience, we'd love to hear from you! Send your motivation and CV via the application button.
Salary and Benefits
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Ref.nr.:166239-UZP-NL-FPC-080212 - RT179266215