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If there's one thing we know, it's that a great host is at the heart of every great stay. It might be stating the obvious, but at home or in a hotel, we think the trick to being a great host is understanding what your guests want and when they...
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About us: voco™ hotels“At the heart of every great stay is a great host.”
At voco™, we've created a new hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character – and that's something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.
Part of the IHG® family, you can rely on a uniquely voco™ experience every stay, but with some of the extra advantages that come with being part of IHG. Such as the benefits of the IHG Rewards Club, one of the world's largest loyalty programmes. Just as friendly to the environment we look after the planet with the same care as we look after our guests. So you can relax knowing that everything from your super comfy bed to the ingredients on our menu is designed to reduce our environmental impact.
We're looking for people with as much character as our unique new lifestyle hotels. If you love looking after people and hate stuffy service, you'll be right at home at voco™. Start a different kind of career as part of IHG's family of 17 global brands and 5,500+ hotels around the world.
About us: voco® The HagueA modernist urban home for the overseas explorer: voco® The Hague, where quintessential Dutch design and our unstuffy style come together in the city centre of The Hague.Based in the Royal Quarter, this beautiful former bank building has the city's shops, museum and heritage locations as well as the embassy quarter and Peace Palace within walking distance. By taking the tram in front of the hotel, you will find yourself at the central station in 9 min or at the seaside within 15 min.Our welcoming guest rooms offer thoughtful voco™ touches with quality bedding and eco-friendly upscale amenities.Catch up over local dishes in Botanica garden kitchen & bar, discover drinks inspired by the Dutch Sea explorations from Ultramarijn wonderbar or hang out in our garden terrace to enjoy the voco™ life. With 2 boardrooms, a versatile work play area and a below ground private bar you will find various locations to meet, gather or celebrate.
Job Description
If there's one thing we know, it's that a great host is at the heart of every great stay. It might be stating the obvious, but at home or in a hotel, we think the trick to being a great host is understanding what your guests want and when they want it. Knowing when to add those little touches and small thoughtful gestures that make every stay special and when to take a step back.Our guests are pretty unstuffy and laid-back. And while they may not be looking for us to hang onto their every word, they do want us to be there when they need us to be. So at voco™, we find the right balance. The perfect mix of thoughtful, easy-going but attentive service, that allows our guests to get on with relaxing.At voco™, everyone's a host.Your Day to DayAt Voco The Hague we are proud of the quality of our hotel rooms, restaurant and bar but also the excellent quality of our back-of-house areas and technical facilities. We aim to keep everything in the best possible state, and that's what you are responsible for. As Maintenance Supervisor you get to know the hotel extremely well, you might even get to know every little corner of the hotel. In this role, you are responsible for routine and preventive maintenance as well as the physical integrity of the hotel facilities and support the technical aspects of the safety and security programs. You work closely together with all hotel departments, especially with Front Office and Housekeeping and you connect with guests daily. You know how to prioritize your tasks, and together with the Maintenance Team and Management, you make sure everything is done.You are responsible for
- Understanding and reacting to guest requests to guarantee guest satisfaction.
- Picking up maintenance requests from all different departments with regards to engineering and safety matters
- Advise and perform duties in the preventive maintenance programme to keep the hotel rooms in tip-top shape.
- Supervising and correcting the team to stick to the safety regulations in order to create a safe environment for guests and fellow colleagues.
- You assist in securing the hotel to avoid theft, criminal activity and other dangerous situations from happening.
- Guarding the environment by closely monitoring energy usage.
- Monitoring and Supervising the maintenance time in order to get all tasks done.
- Be aware of the budget and forecasts with regard to maintenance costs and work cost-efficiently.
- Advising the Rooms Division Manager on possible improvements, costs, problem resolutions and other aspects of the technical department.
- Ordering tools and supplies in a timely and efficient manner to minimise waste and to pick eco-friendly alternatives.
- Building and maintaining partnerships with external contractors, contacts such as guests, regulative organizations, suppliers etc.
- Sharing knowledge and best practices with the team
- Creating & inspiring others to deliver memorable branded guest experiences.
- Promoting teamwork and lifestyle service through daily communication and coordination with other teams.
- Ad-hoc duties as required – unexpected moments when we have to pull together as a team to get a task done. This also includes Storingsdienst, which means you come to the hotel in case of an emergency.
Job Requirements
What we need from you
- Great skills with regards to time management and setting priorities
- Excellent communication skills in Dutch as well as English
- Helicopter view
- A hands-on mentality
- Guest focus and hands-on mentality
- Hotel experience
- Flexible work approach
- Positive attitude
Whoever you are, whatever you love doing, bring your passion to voco® The Hague and IHG and we'll make sure you'll have room to be yourself.
Salary and Benefits
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Ref.nr.:165918-UZP-NL-FPC-210111 - RT178353060