Vacature Junior Operations Manager - Holiday Inn Express The Hague - Par

• s-Gravenhage
• et1
• HBO
• Horeca / evenementen

Solliciteren

Vacature omschrijving

Do you want to work in an open organization, where hard work, fun, growth, and the team come first? Then you've come to the right place!As Junior Operations Manager you will be responsible for the Front Office, Breakfast & Bar, Housekeeping...



Organisation
Op 23 november 2012 werd het hotel Holiday Inn Express The Hague – Parliament met 123 kamers geopend. Het hotel ligt op 50 meter van het Plein, met diverse cafés en bars. Je wandelt in 9 minuten naar het centraal station van Den Haag en de snelweg A12 is met de auto in 6 minuten te bereiken. Daarnaast is er de gelegenheid om te parkeren, zolang er genoeg plekken overblijven voor de gasten. Bij Holiday Inn Express The Hague - Parliament, werken we met een jong en dynamisch team, waar regelmatig leuke uitjes en feestjes worden georganiseerd vanuit onze overkoepelende organisatie, The Vincent Hotel Group. The Vincent Hotel Group beschikt over 11 hotels en een Support Office, dit biedt jou de mogelijkheid om ook andere hotels te ontdekken of een functie te bemachtigen op het Support Office.
Werken voor Holiday Inn Express biedt vele voordelen aangezien het een Intercontental Hotel Group brand (IHG) is. IHG heeft een groot portfolio met diverse en unieke brands over de hele wereld. In totaal bevat het portfolio van IHG meer dan 6000 hotels in meer dan 100 landen! Als IHG-er krijg je bij al deze hotels korting bij het boeken van hotelkamers! IHG streeft ernaar om het beste uit haar medewerkers te halen. Binnen IHG krijg je genoeg ruimte om jezelf te zijn en jezelf te ontwikkelen. Het werken voor zo'n grote hotelketen biedt jou genoeg kansen en uitdagingen om jezelf te ontplooien tot de persoon die jij wilt zijn!

Job Description
Do you want to work in an open organization, where hard work, fun, growth, and the team come first? Then you've come to the right place!As Junior Operations Manager you will be responsible for the Front Office, Breakfast & Bar, Housekeeping and Technical Services departments. You work hands-on with them, stimulate mutual cooperation, come up with new ideas for improvements and infect them with your enthusiasm for helping guests. You are also responsible for the ins and outs of the hotel in the absence of the General Manager. In short, you ensure that the guest experience is always right from A to Z! Your role also consists of the following tasks and responsibilities:Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals

Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management

Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance

Recommend or initiate any HRr elated actions where needed

Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty

Foster positive owner relationships if applicable and assist in providing ongoing information and status reports

Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner

Review guest feedback and implement strategies for continuous improvement

What makes us the perfect employer?

Full-time or part-time employment (your choice!) with 5 weeks of vacation per year on a full-time basis;

Gross monthly salary based on the Catering Collective Labor Agreement and 8% holiday allowance;

Travel allowance and free parking at all our hotels;

Lots of room to develop with internal training from our own Hospitality trainer;

Attractive discounts on hotel stays at more than 6,000 IHG or Hilton hotels worldwide;

Nice extras such as our annual Christmas party, team outings and we go big on your birthday!Do you recognize yourself in this profile and does our corporate culture appeal to you? Then apply now! We are looking for full-time colleagues.

Job Requirements
What makes you the perfect colleague?

Minimum HBO working and thinking level; completing (Higher) Hotel School (MBO/HBO) is an advantage.

Experience as a receptionist

Excellent command of both the Dutch and English language. If you speak additional languages, that's definitely a bonus;

You have a fresh look and you are representative;

Proactive attitude.

Flexible and do not get stressed easily;

You are guest and service oriented and wanting to provide optimal service is in you;

Strong administrative skills.

You enjoy managing, motivating, and coaching teams.

connecting with guests and colleagues is your specialty

Salary and Benefits
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Ref.nr.:165677-UZP-NL-FPC-080112 - RT177661277