Vacature omschrijving
PLEASE APPLY HERE: https://careers.bobw.co/jobs/5606793-hospitality-operations-specialist-amsterdam
Are you a passionate and guest-centric individual who thrives on delivering exceptional experiences?
Do you have a passi...
Organisation
Bob W is a responsible tech company operating in hospitality – and we're hiring!Our exceptionally cool short-stay apartments combine hotel-like quality with the authenticity of private rentals. Backed by Europe's top real estate investors and VCs like IDC Ventures, Elevator Ventures, Verve Ventures, Flashpoint, NREP, TESI, Kaamos, byFounders, and Superangel, we're building the autonomous hospitality tech to give every guest a 5-star experience at scale. And we're doing it while leading the world's transition to sustainable hospitality and as the first international climate-neutral hospitality provider. Today, we welcome guests in Finland, Estonia, Spain, the UK, Italy and Norway and are soon expanding across Europe and beyond.
Job Description
PLEASE APPLY HERE: https://careers.bobw.co/jobs/5606793-hospitality-operations-specialist-amsterdam
Are you a passionate and guest-centric individual who thrives on delivering exceptional experiences?
Do you have a passion for the hospitality industry and a keen eye for detail?
Would your friends and colleagues say you are pragmatic and take on any task with an open mind?
Do you love to troubleshoot and multitask?If the above applies to you, you'd be a perfect fit for the Hospitality Operations Specialist role at Bob W in Amsterdam.We are looking for someone who brings positive energy and a can-do attitude to every task, whether working independently or as part of a team. As a Hospitality Operation Specialist, you will be the key person for reactive operations tasks, ensuring swift and effective resolution of any issues that arise. Your keen eye for detail will be crucial as you conduct housekeeping quality audits to maintain our exceptionally high cleaning standards and manage our partnerships with suppliers. Additionally, your strong time management skills, confidence in decision-making and experience in the hospitality industry will set you up for success in this role.In this role, you will:
- Provide world-class experiences for our guests, ensuring that when they travel, they choose Bob over just booking a hotel.
- Be the go-to troubleshooter for reactive operations tasks, swiftly resolving any issues that arise.
- Conduct thorough housekeeping quality audits to maintain our ridiculously high cleanliness standards for guests and effectively manage our supplier partnerships.
- Perform property inspections to proactively plan and execute maintenance works, ensuring our product maintains its high-quality standards.
- Challenge conventional practices, pushing yourself and our teams to recognize best practices and identify opportunities for operational enhancements.
- Establish, improve, and implement Bob's standard operating procedures.
- Manage Health & Safety compliance within your assigned property.
Job Requirements
Our 5-star candidate has:
- Preferably, 1+ year of experience in the hospitality industry, specifically in apart-hotel or operations roles.
- Passionate customer service-driven attitude for delivering world-class guest experiences.
- Strong problem-solving skills, with the ability to proactively anticipate and address potential operational issues
- Flexibility to travel between different properties across Amsterdam, preferably by bike.
- Excellent communication and time management skills.
- Keen attention to detail.
- Fluency in English.
- Preferably based in Amsterdam.
Salary and Benefits
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Ref.nr.:166563-UZP-NL-FPC-270213 - RT180209514