Vacature omschrijving
What do we offer you?
Good salary, depending on experience & knowledge 25 holiday days  ...
Organisation
Motto by Hilton Rotterdam Blaak is het eerste Motto by Hilton hotel in Europa in het bruisende centrum van Rotterdam. Motto by Hilton, het nieuwste merk van Hilton in Nederland, is een microhotel met een urban vibe en bevat de nieuwste technologische toepassingen.Het concept is flexibel en uitnodigend en is ontworpen voor gasten die op zoek zijn naar uitzonderlijke lokale belevingen die momenteel niet wordt vervuld door traditionele hotels. Een ruim centraal gelegen atrium, vol natuurlijk licht van een groot glazen dak, zal als openbare ruimte dienen en een innovatief aanbod aan eet- en drinkmogelijkheden bieden. Hier kunnen zowel hotelgasten als locals koffie drinken, netwerken, meetings hebben, lunchen, dineren of van een drankje genieten voordat ze eropuit trekken om het bruisende nachtleven van de buurt te verkennen. Het monumentale pand dat door J.J.P. Oud ontworpen is als “Spaarbank Rotterdam” is omgebouwd tot een Motto by Hilton en heeft haar deuren geopend november 2022.
Job Description
What do we offer you?
Good salary, depending on experience & knowledge 25 holiday days Travel allowance Company telephone Hilton's worldwide Friend & Family travel discount All over the world 50% discount on F&B within the Hilton Family Complementary stay after probation period A fun, spirited workplace where we put people at the heart of everything and our colleagues get to be their true self! The best project you will ever work on is you! So let us help you grow with our guidance, training, and career possibilities
Job Requirements
Job wise you are expected to:With your experience, I don't think I have to explain how your day will look like.. But hereby some highlights of what Motto finds important.
Be your authentic self. More friendly & less formal. Train the team and help them grow. Be a role model and ask for training courses if you think this will help them. Maximise room sales, increase room revenue by supervising effectiveness of room category upselling. “Read the room”, know what a guest would need. Train the team in extraordinary guest service! Check the incoming invoices for your department Monthly create outgoing invoices for individual guests that have an account with us. Double check if the processes are still as per brand standard and if they are still to your liking. Make sure we reach our Hilton honors goals and our online review Goal! Be a team player and create a nice team spirit between everyone! Plan team outages and team meetings. Make sure you have control of the quality and execution of your team In control of the safety of your team and hotel guests Financial control of your department (guest invoices/ billings, cashier, team budget and department expenses) Performing assessment/ performance reviews every year and half year. End responsible of the complaint handling Celebrate success & drive review scores! End responsible of the rota of the front office department, manage overtime and holidays Point of contact for external parties like: outsourced night company, bike rental company, taxi, local cool stuff etc. Monthly review of departmental costs & incomes. recruit and select new associates
Salary and Benefits
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Ref.nr.:166325-UZP-NL-FPC-170211 - RT179681656