We are the first dual branded property in The Netherlands; 2 hotels operating in 1 building! Residence Inn by Marriott is an extended stay brand whereby our guests stay for longer periods of time. It is up to us to make them feel at home with our ...
Organisation
You don't just apply to join our team and be a Cycadette, you audition. Genuine star power and an obsession with making guests happy are the minimum requirements to get you through the door, and if it sounds like we're asking a lot, it's because we offer plenty in return. You'll love being a Cycadette but you've got bills to pay as well, so we combine all the fun on offer with rates of pay and other benefits that are competitive and then some.
We never stop getting better and we want you to do the same, whether that means sampling different departments or moving up the career ladder. When you work for Cycas there's no such thing as good enough, only as good as you can be. Cycas never stop growing and developing, and neither will you.
We at IJview Hotels have a team of dedicated crew members that get to be their true selves so that they can deliver positively OUTRAGEOUS service! We put people at the heart of everything we do and are always looking to recruit a friendly, spirited, outgoing individuals for our two brands!
We are the first dual branded property in The Netherlands; 2 hotels operating in 1 building! Residence Inn by Marriott is an extended stay brand whereby our guests stay for longer periods of time. It is up to us to make them feel at home with our family of associates! All rooms are suites with more living and working space than you would find in any other hotel room, including a fully equipped kitchen in every suite! Our guests want to Maximize their stay and we are here to help them do that; by offering grocery services, complimentary daily breakfast and of course refer them to the places to be in Amsterdam!
#ATTHEMOXY we created a free-spirited place where our guests can do all that crazy stuff they would never think of doing at home, together with likeminded spirits they had otherwise never met! The Wi-Fi is speedy and the cushy beds are freshly made, but more importantly, the bar is always open and ‘the crew' is always on duty to serve. Our crew can do it all! Bartender, greeter, front desk attendant, speedy internet surfing problem solver… all you, all of the time.
Job Description
We are the first dual branded property in The Netherlands; 2 hotels operating in 1 building! Residence Inn by Marriott is an extended stay brand whereby our guests stay for longer periods of time. It is up to us to make them feel at home with our family of associates! #ATTHEMOXY we created a free-spirited place where our guests can do all that crazy stuff they would never think of doing at home, together with likeminded spirits they had otherwise never met, that is why we call them our Fun Hunters!
What we ask of you!
- Front Office experience
- OPERA knowledge is an advantage
- Enthusiasm & a true team player
- Friendly and service oriented
- Experience working with a culturally diverse team
- A valid residence and working permit for the Netherlands is required
- English speaking: Dutch is not mandatory
- Willing to work different shifts, including weekends & holidays
What we offer you!
- Salary range according to Horeca CAO
- 25 holiday days
- 8% holiday allowance
- Travel allowance
- Free parking
- Cycas smiles Reward & Celebration program
- Free use of on property gym
- Recruitment bonus up to EUR 1000,- gross when you bring in a new Cycadette
- Cycas Savings: many discounts on a variation of online webshops
- The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities
- A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self!
- Growth opportunities with your hotel & within Cycas
- Great learning & development opportunities
- Being part of a fast-growing hospitality company; Cycas Hospitality, where you can internally move to different hotel Brands
- Great travel discounts for you and friend & family at Cycas Hospitality & Marriott properties
- 50% discount on food & beverage at most of the Cycas properties
- Complimentary voucher for 1 night stay at a Cycas property after your 1st year of employment
Tasks and responsibilities
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
- Process all payment types such as room charges, cash, checks, debit, or credit
- Process all check-outs including resolving any late and disputed charges
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
- To actively support other departments and act when assistance is needed. To ensure that the whole of hotel operations run smoothly from the guest perspective with the focus on guest services desk and breakfast / evening reception areas
- Complete designated cashier and closing reports in the computer system. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specification
- To display a pro-active and innovative approach to skills and standards
- Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised
- Actively communicate positively and effective between the reception team and the housekeeping team
- Have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained
- To be able to act with initiative, planning and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible
- To develop interactive customer relations and to be aware of any possible future requirements. To relay such information to your manager for the enhancement of customer expectation.
- Work in the day-to-day operations of the bar & restaurant to ensure compliance with all policies, procedures, standards and aiming at satisfying and exceeding our guest's expectations.
- Taking, preparing, and serving orders varying from cocktails, coffees to dishes for breakfast, lunch, and dinner.
- Making sure that all servicing & kitchen equipment are clean, well maintained and meet all hygiene, health and safety regulations paying special attention to possible health hazards and code violations.
- Maintain cleanliness of the fridges, dishes and overall bar and restaurant furniture.
Job Requirements
Meer informatie over de functiebeschrijving, zie hierboven.
Salary and Benefits
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Ref.nr.:162543-UZP-NL-FPC-121110 - RT174492607