Vacature Customer Support IT Specialist in Breda bij Newcold

• Breda
• Loondienst
• Geen
• Automatisering / ICT

Vacature omschrijving

Customer Support IT Specialist

Build the future of food
At NewCold, we're shaping the future of the food supply chain. Our warehouses and transport network connect the world's major food manufacturers with retailers and food service providers.

Join a collaborative team of doers, innovators, and engineers who are dedicated to making a real impact. Together with advanced robotics and cutting-edge technology, we're not just keeping up with the times -we're pioneering smarter, more sustainable operations to keep the world's food fresh and safe.

To support our rapid growth, we're constantly looking for talented people to join our team. Want to be a part of a dynamic, forward-thinking environment? Join us!

Your role as a Customer Support IT Specialist

The Customer Support IT Specialist at NewCold is responsible for providing second-line IT support to users and customers. This role involves managing escalated incidents and service requests, onboarding new users with hardware and software, troubleshooting and analyzing more complex incidents, and ensuring effective communication and follow-up on all IT-related issues.

Key Responsibilities

• Incident Supervision: Monitor and manage escalated incidents and service requests from users and customers, ensuring they are logged and prioritized appropriately.
• Onboarding: Assist in the onboarding process for new users by setting up and configuring hardware and software according to company standards.
• Incident Troubleshooting & Analysis: Perform advanced troubleshooting of IT incidents, analyze the root cause, and escalate to third-line support or specialists as needed.
• Monitoring: Regularly monitor IT systems and services to identify potential issues early and ensure smooth operations.
• Follow-up & Communication: Maintain clear and proactive communication with users and customers regarding the status of their incidents and service requests, ensuring they are informed of progress and resolution.
  
  

Interactions

• Internal: Collaborate with the Global IT Support Desk team, IT specialists, and other departments to ensure effective support and service delivery.
• External: Engage with users and customers to provide IT support and resolve issues promptly.

Job Requirements

• Education: Relevant IT qualification or equivalent experience (preferred)
• Experience: 3-5 years in IT support or a related field
  
  
• Other Requirements:
  
  - Basic knowledge of IT systems and troubleshooting
  
  - Strong communication skills
  
  - Proficient in spoken and written English
  
  - Basic knowledge of Incident and Change Management
  
  - Experience with monitoring tooling as PRTG is a "nice to have"
  
  - Experience with Agile methodologies is a "nice to have"
  
  

Competencies

• Task Management: Ability to manage and prioritize multiple incidents and requests effectively.
• Problem Solving: Apply advanced troubleshooting skills to resolve IT issues.
• Customer Focus: Maintain a user and customer-centric approach in all support activities.
• Communication: Communicate clearly and effectively with users and customers regarding IT support issues.

Please note we are working from our Breda office 4 days a week. (free lunch and fruits are provided by the company)

Ready to make an impact?
Our goal is to keep the world's food fresh and safe with our proprietary technologies and innovative solutions. Join our team and help build a more efficient, innovative, and sustainable food supply chain. Your next career chapter starts at NewCold.

Whether you're a seasoned expert or just starting your career, NewCold provides the opportunities and challenges that allow you to grow and excel. Ready to turn your curiosity into impact?

Explore careers at NewCold
Visit our website to learn more and apply.

Can we welcome you on board as our new Customer Support IT Specialist and help continue our successful growth?