FunctieomschrijvingDo you have an affinity for logistics and want to work in a dynamic environment at an international high-tech service provider? We are looking for a proactive Customer Service Representative to strengthen the team in Oostrum (Venray).
What do we offer you?
- Fulltime job during office hours
- An attractive salary depending on your education and relevant work experience. Starting salary around €2500-€2700 gross per month, with a maximum scale of €3250 gross per month based on a 40-hour workweek
Within this organization, the 'Control Tower' plays a key role in managing the entire supply chain for our clients. Here, international transport flows and stock movements are carefully and efficiently coordinated. To maintain the high quality of this service, we are looking for motivated colleagues to further support international accounts.
What will you do?
- You will be the first point of contact for customers, end customers, and carriers, ensuring optimal client relations by providing timely and accurate information about ongoing shipments
- Handling and archiving incoming complaints
- Preparing and participating in weekly and monthly evaluations with customers and carriers
- Independently and quickly resolving complex and ad hoc issues
- Initiating corrective actions in case of problems or complaints
- Managing and registering deviations, returns, and claims
- Contributing to process improvements and creating progress reports
To be eligible for this position, you must currently have permanent residency in the Netherlands and possess the necessary documents to work in the Netherlands.
Waar ga je werken?
Our client is an international logistics service provider based in Oostrum, with locations in Venlo and Venray. The clients of our client are active in the electronics and healthcare sectors. In addition to Dutch, English is also frequently spoken. The employees are characterized by a few key traits: dedication, drive, responsibility, and collegiality. A train station is nearby, and during your break, you can take a walk with your colleagues. The company offers a travel allowance scheme.
Wat vragen wij?
- You have excellent communication skills, both written and verbal, in English
- Mbo+/Hbo working and thinking level
- Work experience in a Customer Service and/or international department
- You are solution-oriented and can switch quickly between different tasks
- Affinity with logistics or supply chain management is a plus
- You can work independently, but you also enjoy working in a small, close-knit team
What do you get?
- Working in a fun team with lots of experience and an informal atmosphere
- The opportunity to further develop yourself
- A starting salary depends on the knowledge and experience you bring
- Start on a temporary employment basis with immediate pension accrual
- Travel allowance from 11 km one-way
- 25 vacation days and 8.33% holiday allowance
- A contact person available to answer all your questions
- The company is located near the train station in Venray/Oostrum on an industrial estate
If you recognize yourself in the above description, leave your details with us by clicking on Solliciteer.
Questions? Feel free to call us at 088-3746350 and ask for Kim or Monika.